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New customer question

Rascal_Russ
Level 1: Joiner
  • 2 Posts
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Registered:

Hi all,

 

On Saturday (12th) I signed up to o2 and ordered the Oppo find x5 pro on preorder.

I filled out all the forms etc and I have received my order confirmation along with my o2 phone number and my collection reference for when the phone is released and I am able to collect it from my nearest store..

 

The problem is that when I sign in to 'my o2' though there is nothing there relating to my order.

 

Is this because I am a brand new customer and it hasn't all been setup yet by o2??

 

Much appreciation in advance for any advice given 🐵

 

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MI5
Level 94: Supreme
  • 143403 Posts
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  • 27489 Solutions
Registered:

@Rascal_Russ 

Your MyO2 isn't setup until your order is dispatched.

For order confirmation, 

you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 3
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Rascal_Russ 

Your MyO2 isn't setup until your order is dispatched.

For order confirmation, 

you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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Rascal_Russ
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

That's great! Thasnks for the info. I assumed everything was ok because I have the confirmation and I can log in to my account. I just got a little worried that there was no mention of my order.

 

Thanks for the help 🐵

Message 3 of 3
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