Solved: Re: New contract

Anonymous · ‎26-11-2017

Hi i apply online for a new contract but i didn't receive a respons or an e-mail ... they take me money from my account .. what i supouse to do ? Thanks

MI5 · ‎26-11-2017

If you have been referred to get your credit worthiness checked, you won’t get an email until accepted.
If you are accepted, you will get full instructions emailed to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎26-11-2017

Your best option is to call O2 customer service. Also look in your spam folder.

http://www.o2.co.uk/contactus

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎26-11-2017

If you have been referred to get your credit worthiness checked, you won’t get an email until accepted.
If you are accepted, you will get full instructions emailed to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-11-2017

@Anonymous They will hold your money for a few days until the checks are completed then if you pass then o2 will receive the funds

Marjo · ‎27-11-2017

Good morning @Anonymous! Please take a look at the advice above from our other members and keep us updated on how you get on with this.

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