Extra charges

[Anonymous]

Why am I being charged a loyalty bonus. I am also being charged for a fitness app I never asked for and don't have on my phone. Why is it that 02 cannot put a block in this. Why am I being charged for a fitness app . Is this not simple fix and just block the app.

[Cleoriff · Accepted solution]

@AnonymousIf you have a loyalty bonus it will be shown a a bolt on. You will be shown the full price but the bonus will show when you get your bill https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

As for iFitness...lots of problems re this scam. Follow the advice on here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

You need to contact the company to unsubscribe and ask for a refund...

[Anonymous]

Ifitness is a notorious scam. You may have clicked a social media link 

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

[Marjo]

Hi @Anonymous! Sorry to hear that you've had unwanted charges on your bill. 😞 How are you doing today, did you get a chance to check the advice above on what to do? Let us know how you get on!