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MMS charges

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Anonymous
Not applicable

on ‎25-11-2017 14:52

on ‎25-11-2017 14:52

Having recently gone back to android ( note 8), my sole frustration is being charged for messaging pictures or even receiving them . I tried using Facebook messenger to do this as well as the Samsung message app, same result , 0.41p per picture ! Anyone got a good android solution ?
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MI5
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on ‎25-11-2017 15:19

on ‎25-11-2017 15:19

We have a guide here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it... but WhatsApp, Facebook messenger, BBM is free to send and receive pics.
You are only charged to send an MMS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153292 Posts
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Registered:

on ‎25-11-2017 15:19

on ‎25-11-2017 15:19

We have a guide here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it... but WhatsApp, Facebook messenger, BBM is free to send and receive pics.
You are only charged to send an MMS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎25-11-2017 15:48

on ‎25-11-2017 15:48

You will get charged by sending the message via text app but WhatsApp & FB Messenger are all free to send & receive 

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jonsie
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on ‎25-11-2017 16:12

on ‎25-11-2017 16:12

You won't get charged for receiving them and I only use email, WhatsApp or Line to send pictures. 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
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on ‎27-11-2017 12:35

on ‎27-11-2017 12:35

Hello @Anonymous and happy Monday! Did you check out the guide and info posted above? Did it help with the picture messaging charges? Let us know! smiling

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