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Drumsmasher · ‎11-11-2020

Hi. My contract with 02 ends next week and i have been looking at a new contract with a third party, but still on 02. Can i order the phone and then immediately migrate the new contract to the old number or do i have to wait 30 days? If i can, how do i do it? Thank you

MI5 · ‎11-11-2020

@Drumsmasher

You can do it immediately but you have to do it by calling customer service.

It cannot be done online.

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-11-2020

@Drumsmasher

You can do it immediately but you have to do it by calling customer service.

It cannot be done online.

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Drumsmasher · ‎11-11-2020

Thanks very much for your quick reply

MI5 · ‎11-11-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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