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New contract and price decrease question

Anonymous
Not applicable

So as the regulars will know already I'm new to o2 and to the community!
I logged into my account today to check and noticed that the same plan I've recently taken the other day has dropped by £5 a month to save you £120 over the course of the 2 years..... This £5 decrease is in the phone plan section of the deal.

 

I'm currently paying £30 for the phone and £21 for the airtime rather than the £25 for the phone and £21 now being advertised.

 

I thought I'd chance my luck and speak to the o2 live chat advisors..... they said they could not do anything to my plan even although they could see it was brand new and could only advise me to return the current device under the cooling off and take out a brand new contract for the exact same plan and phone albeit for £5 p/m cheaper.

 

I know it's not much but I just thought I'd chance my luck..... but is that really the easiest way to go about it?

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MI5
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Call cs on 202 and speak to a rep as they have more control than live chat but cancelling as advised is an option.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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Call cs on 202 and speak to a rep as they have more control than live chat but cancelling as advised is an option.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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As strange as it seems, o2 can't or won't amend a contract once it has started. I think you need to be prepared to send it back, £5 is £5 and better off in your pocket.....

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Anonymous
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I know it's only £5 a month but it's the £120 saving over the year that makes it more worthwhile for me. I'll give them a phone and see what can be done slight_smile

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jonsie
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MI5
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Good luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Little update for you guys.....

They wouldn't budge on the modifying my current deal whatsoever so the only option was to cancel my current line and take out a new order for the same phone on the same tarrif for the £5 monthly discount.

 

Ah well.... time to text everyone my new new number 😛

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jonsie
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Anonymous
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I've just had an equally fruitless discussion with Andy, an online chat advisor. I took out a Business contract 3 years ago when I was unemployed and renewed it after a year. At this point I was working away and was talked into (while driving home) renewing for 2 years to "protect against rising costs". Of course costs have dropped and Data allowance has become more important to me in the last year (got a smart watch...) When I tried to upgrade my data allowance I was told by O2 that they are not in control of my account any more, I have to deal with Aerial Communications. The whole online machine of the mighty O2 is no longer available to me, instead I have got to deal with Aerial by phone. Incidentally their office closed at 3pm today, they have no apparent online backup service, but looking on the bright side, they are open for normal business hours from the 4th of January. So I took a contract (unadvisedly) for 2 years with O2 but they cannot help me in terms of contract switching or upgrades, that can only be done through a different organisation with a much smaller customer facing profile.

All I have requested is to switch to a current O2 Personal contract for the same £16 a month I pay now on sim-only. My data allowance would rise from 500Mb to 2Gb. O2 won't discuss it and Aerial (when their office re-opens) will presumeably say, as they offered in early December, they will charge an extra £2 a month or so for the privilege of getting what other O2 customers get for nothing. I'm not a stroppy customer by nature, but I think O2 need to take back control of their customer care. The chances of me, my wife or my son having O2 contracts in 10 months time is looking slimmer by the day.

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Toby
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Hi @Anonymous,

I'm Toby, the community manager. I am not available tomorrow (but my team on the community is), but please send me a PM about this and I can see if that process can be sped up for you.

 

Fancy writing a great device review or O2 forum guide? Send me a message!

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