New contract and price decrease question

[Anonymous]

So as the regulars will know already I'm new to o2 and to the community!
I logged into my account today to check and noticed that the same plan I've recently taken the other day has dropped by £5 a month to save you £120 over the course of the 2 years..... This £5 decrease is in the phone plan section of the deal.

I'm currently paying £30 for the phone and £21 for the airtime rather than the £25 for the phone and £21 now being advertised.

I thought I'd chance my luck and speak to the o2 live chat advisors..... they said they could not do anything to my plan even although they could see it was brand new and could only advise me to return the current device under the cooling off and take out a brand new contract for the exact same plan and phone albeit for £5 p/m cheaper.

I know it's not much but I just thought I'd chance my luck..... but is that really the easiest way to go about it?

[MI5]

Latest T&C's here https://o2open.co.uk/O2Open/servlets/ShowFAQ

[Anonymous]

So with the public holidays etc, my parcel is being collected from the post office tomorrow morning ; the 14 day cooling off period ends on Tuesday - the day in which the returned device should get to o2.

I spoke to live chat who confirmed as I've proof it was returned before the 14 days in the form of my receipt, this will be okay even if it reaches them after.

Given Live Chat's record, can anyone confirm this for me ?

[Cleoriff]

It is meant to be 14 days. You sent it back before the 14 days cut off period and have a receipt as proof of that so you should be fine. The warehouse for receiving returned goods wouldn't have been open over the holiday period anyway....

[MI5]

It will take them another week to scan it into the system too so don't worry about it.