New contract and accompanying mobile (ORDER NO. MS-124233350) I did not request & do not want

[brianjgregory]

I was contacted today & offered a reduction in my monthly tariff from £9+/month to £5; which I happily accepted. It was NOT explained to me that this lower tariff required the purchase of a new Samsung mobile (that I neither need nor want) at an annualised cost of over £1100. I only use my mobile for voicemails, texts, & infrequently for receipt of football ground admission tickets by Googlemail. I am very happy to stay with my current £9/month & trusty personally purchased Sony Experia 'phone. Please cancel Order No. MS-124233350 & put me back on my original tariff. Thank You, Brian Gregory.

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Bambino]

@brianjgregory It sounds like you've been scammed.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Enlli]

You may well have fallen victim to a Scam?

Did you give any information to the caller, or where you asked for a PIN code?

Read through these 

Guide: A Guide to Deal with Spam/Scam Calls and Text 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

O2 do not generally cold call