New SIM - says SIM currently being used with a device I don't recognise
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on 25-04-2023 21:11
My iPhone was very recently stolen, I got an IMEI bar and lost/stolen bar applied, and ordered a new SIM, which I've now got (up and running) in my new iPhone.
However, if I look at Your SIM > Bar and divert > IMEI and PUK in Myo2, it says:
Device: Samsung Korea Galaxy S10+
This is the device that your sim’s currently being used with.
I believe this is a device used by a thief who must have inserted my (old) SIM to make a few international calls before I managed to block it and before I got my new SIM/phone.
Is this just an error with the system updating or should I be worried?
Thanks
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on 25-04-2023 21:37
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on 25-04-2023 21:37
The system can take a while to update with the correct data, so this isn't something to worry about, as only one sim card can be used at a time, and that is the one you currently have.
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 25-04-2023 21:49
You can't have 2 sims with the same number as I said in your previous thread here https://community.o2.co.uk/t5/Pay-Monthly/Stolen-phone-barred-SIM-question/td-p/1616296
As long as your sim is working with your number, that is all that is in use currently.
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on 25-04-2023 21:56
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on 25-04-2023 21:56
Thanks so much - just freaked me out seeing that unknown device seemingly linked to my o2 account!
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on 25-04-2023 21:56
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on 25-04-2023 21:56
Thank you!
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on 25-04-2023 22:29
Don't worry @thisismyorange
Your sim is safe.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

