Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 110588 Views
  • 15 replies
  • 5 kudos

PAC

How long does it take to activate a PAC at the moment during this lockdown?

Malc57 by Level 1: Joiner
  • 196 Views
  • 4 replies
  • 0 kudos

Resolved! upgrade

im coming to the end of my contract and ive decided i dont want to upgrade to a new device at the moment. will i need to contact o2 to swap it to a pay as you go? what normally happens at the end of a contract?.

anaya by Level 1: Joiner
  • 145 Views
  • 2 replies
  • 0 kudos

Data

How do I reduce my data. I pay for 5GB but only ever use approx 4.5.

Hopper by Level 1: Joiner
  • 236 Views
  • 6 replies
  • 0 kudos

Picture messages not sending or being received (by me)

Half of my picture messages come back after 3 days 'could not send' though I still get charged.All picture messages being received are now a website link from o2, which makes it take longer to access those pictures which has already led to mistakes c...

IDunno by Level 1: Joiner
  • 144 Views
  • 2 replies
  • 0 kudos

Resolved! Cooling period - device returned (contract not cancelled yet). Do I still pay the first bill?

Hello, I have a quick query. Last week I returned a device to O2 within the 14 day cooling period. Royal Mail delivered it via their special day delivery (tracked/signed) by the next day. I'm aware it can take 7 days to cancel and refund (which is fi...

Ri14 by Level 1: Joiner
  • 359 Views
  • 5 replies
  • 0 kudos

DEVICE PLAN AND AIRTIME PLAN

Hi thereI'd like to pay the remaining amount of my contract so i can leave early. I know how much my device plan would be but dont know how the airtime works - is this just cancelled or it contract?

zoematt by Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

Billing date

I would like to find out how to change my billing date to the 1st of each month.

MK7 by Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos

My phone has been damagedeceived it

Just recently received it. And its I've damaged it it. Gutted. Never claimed before. How do I do this. I looked up and said to ring 202, which I have done but it just goes round a loop and direct meto go online

Syl by Level 1: Joiner
  • 142 Views
  • 1 replies
  • 0 kudos

Were is my new phone

I ordered a phone 5 days ago through o2 and it went through okay but i still haven't recieved it

DawnS by Level 1: Joiner
  • 113 Views
  • 2 replies
  • 0 kudos