New SIM - activated but not working?

[Anonymous]

Hi,

I have activated my new SIM (over 24 hours ago) and while the phone shows O2-UK, I cannot send or recieve calls or text messages on it, and it does not do anything involving data. I have tried restoring the phone to no avail.

I had my phone stolen last week, I recieved the replacement through the insurance company on Friday and the new SIM on Wednesday, could it be that when I called to activate the new SIM, they overlooked the bar on the account and so it wont let the new SIM work?

Any help would be appreciated.

[Cleoriff]

It can take up to 24 hrs sometimes longer. Turn the phone off and back on again and see if that it up...

[jonsie]

Payandgo or monthly? Is this a replacement sim or new sim?

we need to know a little more to point you in the right direction