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New SIM - activated but not working?

Anonymous
Not applicable

Hi,

 

I have activated my new SIM (over 24 hours ago) and while the phone shows O2-UK, I cannot send or recieve calls or text messages on it, and it does not do anything involving data. I have tried restoring the phone to no avail.

 

I had my phone stolen last week, I recieved the replacement through the insurance company on Friday and the new SIM on Wednesday, could it be that when I called to activate the new SIM, they overlooked the bar on the account and so it wont let the new SIM work?

 

Any help would be appreciated.

Message 1 of 12
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Cleoriff
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It can take up to 24 hrs sometimes longer. Turn the phone off and back on again and see if that it up...

Veritas Numquam Perit

Girl in a jacket
Message 11 of 12
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jonsie
Level 94: Supreme
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Payandgo or monthly? Is this a replacement sim or new sim?

we need to know a little more to point you in the right direction

 

Message 12 of 12
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