New Mobile 'Deposit'

[Anonymous]

I have waited the requisite three months to claim back the £150 deposit I paid for my mobile but now checking my account online I see you have started to just reduce this by the due

amount each month.  I would like a full refund of the £128 left on my account, please, and then for you to just take the amount due each month in future.

Thanks.

Tonks

[Anonymous]

Hi beverly,

This is a customer forum, we are mostly all customers here too,  so you should call Customer Services on 202 for queries to your account.

However, This is what O2 do. I also had to pay a deposit before I was able to take out my first contract and this is what happened, the money was added as a credit to my account. Just look at it as quite a few free months of using your new mobile! 

Oh and you may want to remove your mobile number from your post

[jonsie · Accepted solution]

O2 will return it to your account but you need to request this from customer service on 202.

This may help: O2 - Credit Refund

[Anonymous]

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@jonsie wrote:

O2 will return it to your account but you need to request this from customer service on 202.

This may help: O2 - Credit Refund

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