on 05-08-2013 15:40
on 05-08-2013 15:40
I wonder if anyone else has had this problem.
I have an iPhone 5 on O2 and when I make or receive a call the 3G connection is understandably lost. However, once I complete the call the 3G signal either does not return for ages or is only restored by resetting the network settings (airplane mode off/on has no effect).
Its the same if I loose 3G connectivity in general in that it doesn't come back on quickly.
By contrast my fiancees phone which is also an iPhone 5 on O2 has no problems in grabbing the 3G connection again.
Anyone else experienced this and if so how did you get it sorted?
Solved! Go to Solution.
05-08-2013 16:14 - edited 05-08-2013 16:17
05-08-2013 16:14 - edited 05-08-2013 16:17
Good Afternoon,
I also use that handset and dont have the issue you explain.
Try removing your Sim Card and wiping it down to remove static build up.
Another option is to replace your current Sim Card by picking up a blank Sim Card from your local 02 shop, or ask for one to be posted to you.
Then carry out the SwapMySim procedure.
I have included the link to do this.
Take into account it takes from approx 2 hours to 24 hours to fully activate, and by turning your phone off and on throughout this period helps to reset your services.
If your finding issues then I would suggest you seek help from an Apple Genius Bar by making an appointment.
05-08-2013 16:14 - edited 05-08-2013 16:17
05-08-2013 16:14 - edited 05-08-2013 16:17
Good Afternoon,
I also use that handset and dont have the issue you explain.
Try removing your Sim Card and wiping it down to remove static build up.
Another option is to replace your current Sim Card by picking up a blank Sim Card from your local 02 shop, or ask for one to be posted to you.
Then carry out the SwapMySim procedure.
I have included the link to do this.
Take into account it takes from approx 2 hours to 24 hours to fully activate, and by turning your phone off and on throughout this period helps to reset your services.
If your finding issues then I would suggest you seek help from an Apple Genius Bar by making an appointment.