Never Used sim

[Owen17]

I was 'forced' to take an O2 sim as part of a Virgin TV contract.  The sim was never used and the old phone it was installed in has gone.  The Virgin TV contract has finished and I have left them yet I'm still being billed by O2 for the sim and I'm with BT now.  How do inform O2 that I wish to cancel their contract  when they seems to be deliberately uncontactable?  Any advice?

[TallTrees]

Read here @Owen17 

Guide: Cancelling Your Contract 

[MI5]

@Owen17 

You will need either the phone number or account number and speak to O2.

Obviously you can't text for a PAC or STAC as neither are of any use to you.

Guide: How to find help & contact O2 

[TallTrees]

Contact the social media teams @Owen17 

You post in pay monthly so surely you must have the phone number and account number?  

[MI5]

Details in the guide I posted.

[TallTrees]

Yes as @MI5 

Has posted for you @Owen17 

Quick access to help you 😊 here

Contacting O2 on Social Media:

Active across all the main Social channels and you can get help from O2 on each of these:

• X (formerly known as Twitter) - @O2
• X (formerly known as Twitter) – DM
• Facebook – @o2uk
• Messenger – @o2uk
• Instagram – o2uk

[MI5]

lol

[TallTrees]

True 👍 

[MI5]

🙄