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Never Used sim

Owen17
Level 1: Joiner
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I was 'forced' to take an O2 sim as part of a Virgin TV contract.  The sim was never used and the old phone it was installed in has gone.  The Virgin TV contract has finished and I have left them yet I'm still being billed by O2 for the sim and I'm with BT now.  How do inform O2 that I wish to cancel their contract  when they seems to be deliberately uncontactable?  Any advice?

Message 1 of 9
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TallTrees
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Read here @Owen17 

Guide: Cancelling Your Contract 



HAPPINESS IS BEE SHAPED

Message 2 of 9
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MI5
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@Owen17 

You will need either the phone number or account number and speak to O2.

Obviously you can't text for a PAC or STAC as neither are of any use to you.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 9
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TallTrees
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Contact the social media teams @Owen17 

You post in pay monthly so surely you must have the phone number and account number?  

 

 



HAPPINESS IS BEE SHAPED

Message 4 of 9
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MI5
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Details in the guide I posted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 9
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TallTrees
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Yes as @MI5 

Has posted for you @Owen17 

Quick access to help you 😊 here

Contacting O2 on Social Media:

Active across all the main Social channels and you can get help from O2 on each of these:



HAPPINESS IS BEE SHAPED

Message 6 of 9
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MI5
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lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 9
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TallTrees
Level 52: Innovator
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True 👍 

 



HAPPINESS IS BEE SHAPED

Message 8 of 9
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MI5
Level 94: Supreme
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🙄

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 9
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