Need to contact o2 as bill is too high!

[keibra]

Hi, 

I paid off my device and got the S20 on March 10th in the my local curry's/carphone warehouse shop. The deal was 60gb and unlimited texts and calls for £39 a month, I was already paying £35 for the S9 so thought this was a fab deal so signed up for the £39 a month.

Today I got my bill, £57!

why is it so high? I need to speak to someone but I don't know how to contact them. I can't afford £57! I'm disabled so on a limited income.

I hope someone can help

thanks

Keibs

[keibra]

@MI5  I got the £250 off of the s20. I didn't get any cash so to speak.

[MI5]

Without seeing what tariff and your T&C's it's difficult to decode it all, other than it is £57 pm on the website so there must be a discount somewhere if you were told £39.