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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! NHS Discount

Do o2 do NHS discount on pay montly deals?

Resolved! O2 Chat

For the last 4 days I can't seem to get connected to O2 Chat .. Does anybody know the reason why they are " looking for an advisor" but none ever seem to come out from hiding to actually talk to us ? REady to give up and move to another company...

Resolved! Bill

HI just been on holiday and yet again been stung on my bill this is the reason i left ee, when taking out my contract with someone over the phone i asked them to put a block on any internations call or data however this did not happened and been char...

Resolved! "Top up £15 and get another £10 credit to your balance on us"

Had this message from 02 this morning , toped up £15 , but didnt get promised £10 credit ...Is this just a way to get people to top up ?

Resolved! Charges to my account

Charges for 2.99 are being put onto my account under a name of cellfish and I want to know why. They are getting added every week and I have purchased nothing on my account

Resolved! Tarrif change

HiI updated my tarrif 2 days ago so that I get more data, it has come into effect today and I usually get billed tomorrow, will I just get charged for the new tarrif? Or will it charge for both of them?

Resolved! How to cancel tariff change?

Team, can anyone help me. Live chat isnt working and I have mistakenly changed my tariff to "Classic" as of the 1/10/17. How do I go about cancelling that and staying on the tariff I am on?

Resolved! Keep number across O2 contracts.

Hi.This is a quick follow-up to a live chat I just had with a representative. Backstory:I've seen a Note8 on O2 on mobiles.co.uk, unlimited minutes, unlimited messages and 10gb of data - £150 up front cost, £39 a month. (plus the insurance extras the...

Transfer of ownership

I am the current account holder for my daughter's phone bill however the bill comes out of her bank account. She wants to change it into her name so she can build up her credit score as she currently has very little, or no credit score at all. Does a...

Resolved! what are PREMIUM and INFORMATION SERVICES

i have been charged £5 for Premium and or Information Services, can anyone tell me wht these services are as I've never seen this one before.Ruby

O2

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