O2 service centre in Norwich, what name?

Ethan878 · ‎01-04-2020

Hi guys

I have sent in a faulty phone via prepaid envelope to Communications House in Norwich.

Just spoke to Royal Mail and they need the full address of where it was sent (more than postcode and bulding name)

I assumed it would be o2 but no, no o2 at Communications House in Norwich.

Does anyone know the Communications House business address of where the repair handsets are sent?Im guessing its outsourced but to who?

Tried calling o2 but keeps cutting off.

MI5 · ‎01-04-2020

@Ethan878

See here https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ethan878 · ‎01-04-2020

Thanks, but apparently o2 doesnt exist there.

Tbh I also searched royal mail postcode system and o2 isnt listed.

Is there anyone else it would be sent ot?

MI5 · ‎01-04-2020

Dun't know then sorry, that's the info O2 have listed on their website.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎01-04-2020

Maybe Anovo @Ethan878 @MI5?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

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MI5 · ‎01-04-2020

It will be Anovo, but where - who knows !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ethan878 · ‎01-04-2020

Thanks guys

What I cannot get through my head is if the envelope was prepaid, then surely the full posting address would show up once the item is scanned by Royal Mail...?

MI5 · ‎01-04-2020

It certainly should.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ethan878 · ‎01-04-2020

Whether this is true or not as RM CS staff seem very under pressure at the moment, apparently the address has instructed RM not to deliver there right now, so currently my parcel/phone is just sitting in an RM depot.

Why on earth didnt o2 tell me this before sending me a prepaid envelope? Im now without a phone

MI5 · ‎01-04-2020

I guess it's because no one is working there currently.
We have done the same as all working from home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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O2 service centre in Norwich, what name?

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