Need to block a lost iphone and Sim swap my new nano sim

[Anonymous]

CAN ANYONE HELP????i recieved a new iphone 5 on Thursday but continued using my Iphone 4 for the weekend which i lost in the early hours of Saturday morning 😞 i now need to block it ASAP and somehow sim swap my new nano sim for it to start working!!!

CAN ANYONE HELP???

[perksie · Accepted solution]

Use the "Contact us" at the foot of the page for the number.

[Anonymous]

speak to cs via live chat, contact us at bottom of page or phone using 202 from your pay monthly mobile

[Liquid]

You need to call CS and report it as lost. (They'll block the imei number)

They can also swap to the new sim for you.

Hope this helps.

[Anonymous]

OK thanks guys but the hotline says the lines are closed at this time on a sunday 😞 is there anyway i can do it through these means??

Many Thanks guys

[Liquid]

Unfortunately you'll have to wait until tomorrow now:(

Try chat they may be able to do the same thing.

[perksie]

They are not closed for you to block a phone, listen through the options, you can block a phone 24 hours a day.

[Liquid]

I thought it was but I can't find a lost/stolen number. Or is that a option on the switchboard?

[jonsie]

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=349,E=0000000006860124808,K=5265,Sxi=6,Prob...

I want to report my phone lost/stolen

OK to get your phone barred, so no-one else can use it, click here.

You'll need the following information handy so that you can pass security:

- The answer to your security question. This is the password you use to contact us. If you're not sure what it is, just log in and you'll find it in your personal information.

- If you're a Pay Monthly customer, you'll need the date of your last bill, the amount it was and the tariff you're on at the moment.

- If you're a Pay & Go customer, you'll need two numbers you call or text a lot and the amount of credit on your phone.

We'll then bar your SIM and handset to make sure that no-one can use them. We'll also send you a free sim to your home address. This will have your number on. To call us click one of the links below:

Pay Monthly

or get in touch straight away here

Pay & Go

or get in touch straight away here

Business

Our teams are available 24 hours a day to help you with your lost phone.

We'll then bar your sim and handset to make sure that no-one can use them. We'll also send you a free sim to your home address. This will have your number on.

[perksie]

I'm just comparing links, I think this one is a bit different:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,T=pm6,question=ref%28User%29:str...