Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 8
Registered: ‎25-06-2020

Need help with the “Keep number” form

Hey guys,
My phone will be arriving today and I want to keep my old number due to convenience.

I have looked at the form and I am a little confused can someone help me out? “Your mobile number” is this the number I want to keep or the o2 number?:

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form
Posts: 116,712
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: Need help with the “Keep number” form

@mjay2000 

The number you want to keep

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,619
Topics: 768
Registered: ‎14-01-2013

Re: Need help with the “Keep number” form

@mjay2000 

Its YOUR mobile number you want to keep.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 8
Registered: ‎25-06-2020

Re: Need help with the “Keep number” form

I see yeah, that would be the obvious conclusion.
It’s just asking for my o2 tariff and what kind of phone I have...normally, on other transfer forms they have a “temporary number” and “the number you want to keep” field..

Anyway, it appears it has been solved. Thanks.
Posts: 116,712
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: Need help with the “Keep number” form

You're welcome Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,619
Topics: 768
Registered: ‎14-01-2013

Re: Need help with the “Keep number” form

Pleased you are sorted @mjay2000 thumbsup

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker