Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! change top up to tarrif

hi,I wanted to buy a £15 bundle but i made a mistake and i have done a normal top up instead!Is it possible for you to change my top up amount to my own usual tarif which is £15?Thanks

Resolved! Keeping Number

I ordered my 02 Sim only plan (12 months) and entered my PAC code from the Giff Gaff Network online when ordering on the 02 website last Thursday. Do I need to do anything else when my sim arrives or will it automatically change to my old number??Tha...

Resolved! Mispayment

I went to order a new mobile and was doing an upfront payment of £50, I First tried it with my card in which it declined. I used my dads, with his permission to do the up front payment. It was then declined twice but charged him for both for a total ...

Microsoft charge to my mobile number

I have a recurring charge of £10.74 from microsoft directly to my mobile contracts bill. I can no longer access the microsoft account to cancel the subscription and i cannot get through to anybody to get it cancelled from O2 either. been trying for 2...

Can you see if you have a direct debit set up?

I used to have direct debits set up for the airtime and device for the 4 phones I pay for.Only one of those phones has a direct debit set up.I had an amount of money that was being offset against my bill because of a refund. I have sent forms in and ...

Resolved! Upgrade

Hiya I was ment to order a midnight green iPhone 11pro max but I have ordered a space grey on accidentally is there any way of changing this

Billing Notification

I've been given a "Your O2 Bill is ready" e-mail despite cancelling my contract last month and paying off that month's bill. On the website, it doesn't show the Current Balance, Tariff or My O2 Rewards as they're all not available. I'm assuming it's ...

Network & sim

Put my sim in my old phone but i had a job to get network but finally got it but no 4g just E. I lost total network yesterday afternoon & i brought a sim only card & that syill dont work. Please help & advise

Resolved! contract

Hi .my contract has finished.how can I close the contract and keep only the sim?

Resolved! transferring existing number to o2 sim

hi, i have just received my pay monthly sim in the post and it is all working fine etc- I wanted to keep my existing number so provided my pac code to 02 when signing up for my sim. Does anyone know how long it will take for my number to fully transf...

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