Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Getting a new SIM to work on an existing O2 account iPhone6, when the old SIM was cancelled

Hi, I'm posting a problem that my elderly mother is having, she can't sort this out herself so I'm trying to help. My mother lost her phone last week, and phoned O2 to let them know. They cancelled her SIM, and sent a new one out in the post, which a...

Resolved! My student discount code is being refused

Hello, I have been trying to get the 20% discount on my data contract (not device), and I am having trouble. I have sent a SMS to 61202 with my Unidays code, when I received my phone as I was told to do by the customer support assistant, and I am bei...

Resolved! PAC code when you have multiple numbers

I have just got a new phone but I’m still with O2. I want to keep my old number but I dont know how to get a PAC code so I can keep my number when I have multiple numbers. I’ve tried searching my o2 but I keep getting sent round in circles.

Disney+ subscription not working

Hi, Recently upgraded my phone contract (SIM only) so that I could get the free 6 month Disney+ subscription. Activated the offer few days ago (10th May) - put in my email details (different from those that O2 have) but was working fine. Went back to...

Resolved! APN settings for pay monthly sim

Does anybody know the latest O2 APN settings for UK pay monthly sims?

Unable to make calls/use Internet on my phone

In March I returned from living temporarily abroad and racked up a bigger phone bill than usual for international calls etc. This bill has now been payed in full. Despite this, I am unable to make any calls or use the internet on my phone unless I am...

Error Code 30 - Apple Watch

I've had my Apple Watch for a while which was connected to my previous Iphone however, since upgrading my handset, my mobile data on my watch does not work. Although I am pyaing monthly for the service, I am not getting it. I have tried resetting the...

Resolved! PAC Code

If I gave my PAC code during my order, will the number change automatically after a few days of having my SIM? I have inserted and received no notifications etc.

Resolved! Delivery

Hi is there a problem with deliveries? Bought phone and plan for my mum which said next day delivery. Even paid for time slot and no call and hasn't been delivered...can't log in to find out what's happened...thanks

Urgent Billing Help For Disability

I recently found out that my son has been going over on his contract. The contract is in my name and he has gone over £300! I suffer from severe depression and cannot talk on the phone to people. I would like to pay this back but cannot afford it in ...

O2

Forum Posts