Solved: Name on my bill

Anonymous · ‎24-11-2016

When I changed my contract in august I had my number transferred over to a new bill that was in my name (rather than my mums) this caused quite a few problems with out next payments as they were mixed up and my phone cut off multiple times, the last time I called I checked to make sure everything is in my name and the woman said yes even on my o2 app however this is not the case. How do I go about changing it?

MI5 · ‎24-11-2016

Only CS can separate your accounts.
Make sure your direct debits are set correctly too.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-11-2016

Only CS can separate your accounts.
Make sure your direct debits are set correctly too.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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