Upgrade

Anonymous · ‎24-11-2016

I want to upgrade my phone, I've had it for 12 months but if I want to upgrade I have to pay over £300 , so why is it that if your a new customer you can upgrade for free after 12 months

MI5 · ‎24-11-2016

You can't - what are you reading that gives you that impression?
There are 12 month upgrades on some high end iPhone tariffs but they sure aren't free !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎24-11-2016

The days when they send you a free phone are long gone I'm afraid.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎24-11-2016

A case of misunderstanding Refresh?

Veritas Numquam Perit

MI5 · ‎24-11-2016

Maybe, or seen a headline and assumed the rest.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎24-11-2016

My current IPad Air contract finshed last month and I was going to upgrade to the large IPad Pro which had £50 off the up-front cost and today the "Big Black Friday takeover" it's back to the orignal higher cost - Bargin !! Not !

MI5 · ‎24-11-2016

That's bad luck 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Upgrade

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account