My samsung galaxy tablet A 10.1

Anonymous · ‎20-12-2016

My Samsung galaxy tablet A 10.1 will not connect to my bt broadband any help please thank you Mark

MI5 · ‎20-12-2016

Try resetting the router, forget the connection on your tablet and try it again.
Which Home Hub have you got as some of the older ones don't work with some of the new devices?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-12-2016

@MI5 wrote:
.
Which Home Hub have you got as some of the older ones don't work with some of the new devices?

True ^^^^^. we had to move to HH5 to get my new PC connected. We were on HH3. (which was about 2 years old)

Veritas Numquam Perit

MI5 · ‎20-12-2016

Yup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎20-12-2016

What is the error message given by the tablet when you try and connect to your Wifi Router?

Also as @MI5 has said which HomeHub have you got?

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

madasaf1sh · ‎20-12-2016

Hi @Anonymous,

The Galaxy Tab range is well know for the issues with WiFi, indeed i have fed this back into the Samsung product group numerous times...

What BT Home Hub are you using?

I would also ensure that the WiFi Channel is set to 2.4Ghz, as that is the channel most devices use for configuration, then switch to other bands post setup.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Anonymous · ‎21-12-2016

I have bt hub 6 it's say I am off line any help please

Martin-O2 · ‎28-12-2016

Hi @Anonymous did you manage to get your tablet connected?

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