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My phone has been wrongly cut off

Naomi89
Level 1: Joiner
  • 1 Posts
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Registered:

Please ring me on xxxxxxxxxxxx

my phone has been cut off and I am abroad so am unable to do my ring o2 or contact anyone since Friday. I was due to pay £33 on Friday 13th, however I woke up on Friday 13th and my phone had been cut off so I have been unable to pay. This has really affected me

 

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MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22138 Solutions
Registered:

@Naomi89 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Use Skype to call Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 2
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1 REPLY 1

MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22138 Solutions
Registered:

@Naomi89 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Use Skype to call Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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