Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Xbox accessory

Hi I ordered the xbox series s I have had no confirmation and it said it couldn't load agreement details but has taken the 30 pound upfront fee.. Will it still arrive or do I need a refund? It isn't showing on my bill as ordered and I havnt received ...

Resolved! Is there a contact number for a Bill query ?

I can't get anywhere with a bill query, is there a number I can call someone ?

Resolved! New phone cracked

The new phone I received today in the post as an upgrade has the smallest crack in it - I didn’t initially notice but can now see it at the top. Can I get a replacement at the same time as returning even if it was online? My old handset doesn’t work ...

Resolved! Cancelling Tarriff

Hello,I'm trying to cancel my tariff. It's all paid up, but impossible to get through to anyone at o2. I had previously tried to switch from one o2 contract/number to another (buying a new sim was half the price of upgrading to the same offer!), but ...

Resolved! how do I find out when my contract is up for renewal?

Where on the O2 site can you find the contract review date?

Resolved! Unexpected charges unable to pay

My bill was over double what it should be and looking through my bill I see no explanation as to the extra added on , my phone won't allow me to phone the o2 team and I need to speak to someone in regards to the charges ad help for me to pay

Resolved! Change of name

I have just sent off a request for my name to be changed on my current contract. Can i upgrade before i get confirmation of the change back or do i need to wait?

Resolved! Pay final bill

I'm no longer in the country and I have been trying to access my account and I have been messaging O2 online to try and pay my final bill since last December and I'm not getting any calls from you. My account was closed early and my number taken away...

Resolved! Lost my phone, need to report it to O2 as lost within 24 hours. How? By calling them of course!

The chat online feature needs to be active, if your phone is gone you cannot call to report it. Try asking a stranger to make a 20+ minute phone call about reporting your phone as missing, including the identification checks which now must be done in...

Resolved! Volt and Disney Plus

I recently. Purchased the new Samsung s22 ultra and was told this would come with a year of Disney plus but instead it's only been activated for three months, how do I go about having this amended to show a year instead of three months? I also have b...

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