Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I’ve got corona virus and need to change my bill date which is due today

Hello I’m writing because I need to change the date of my payments which are due today I’ve unfortuatly come down with corona virus after already isolating for ten days so now I have to do another ten after being let out for two.

Resolved! Cancelling contract

Hi I would like to cancel my whole contract please. I can’t afford it any longer as I’m not working at the moment.

Resolved! Paying off device plan and cancelling contract

So my contract is up next month and i have £30 left to pay on the device. I want to pay the 30 and cancel the contract because i dont really use the tablet out of the house so it's pointless to keep the air time going. So how do i go about doing this...

Resolved! Tarriff

So currently paying a device plan and a tariff, what i want to know is can i cancel a tariff but keep my device plan?

Resolved! Transfer of ownership

I have recently just taken out a device plan under my own name. I also have a sim only contract under my mums name. In store they said I can get my mum to do a transfer of ownership so I can keep the same number but what will happen to my sim only co...

Phone barred

Phone was barred as I thought I had lost it. Spoke to O2 customer service who said the no is fine. Any unlocking could take 24hrs. Anyone been through this rigmarole just to get a line reactivated?

Resolved! 2 new SIM card but I put the wrong card information

Hi I placed 2 orders for the new SIM card, one keep the old number and the other one is new number. When I placed one of the SIM card(keep number), I put the wrong credit card information. How can I update the card information? (I just know when I pl...

Porting my number half failed?

Bought a new contract with the view of porting my memorable number over? obtained a pac code, gave it to o2 and received the two notification messages. the number updated on my phone - settings - phone - my number. it also works on mobile data, sms a...

Ordered flip 3, has anyone recieved shipping notification yet?????

Hi, Ordered flip 3 and all been accepted, its due for delivery tomorrow has anyone received a shipping notification yet? I've heard nothing since ordering last Saturday???? Thanks

Resolved! Hi I am having some difficulty paying my bill this month.

Hi I have been trying to call customer service for a few days, however after I go through all the options I get cut off before I can speak to someone. Kind regards Glen Richards

O2

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