Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

A bit of a moan about the 14 day exchange/return

So I spoke to someone this afternoon over live chat, and to told them I wanted to exchange my handset (Android) for a iPhone as i decided I prefer iOS. I was told my the operator that i could only exchange the phone for the same device!? What!?? (Con...

Resolved! Paying off device plan

Hi all, I’m trying to pay off device plans. Is there another way to do this other than ringing them? move been on the ‘please hold you are in a queue’ call for 30 minutes. Not spoken to a human yet.

Resolved! Bill

Hi I’m having troublepaying my bill I phoned to pay it on the 13 may but I still hint been paid I’ve restrictions on my service now I’ve been wirh 02 for years always paid on time but just need some breathing space till the end of the month it’s not ...

Resolved! My phone has been wrongly cut off

Please ring me on xxxxxxxxxxxx my phone has been cut off and I am abroad so am unable to do my ring o2 or contact anyone since Friday. I was due to pay £33 on Friday 13th, however I woke up on Friday 13th and my phone had been cut off so I have been ...

Resolved! Wrongfully charging you to cancel!

Has anyone else had problems with 02 when changing to a different provider with them charging you for your apple watches full price when you leave even though you purchased at a separate time? They have now closed my account so I can’t discuss this w...

Resolved! I paid my bill yesterday and I’m still restricted

Can anyone help me please how do I get in contact with o2. I paid my bill yesterday it was over due but my services are still cut off. What do I do. I need to make phone calls and things and I’m just stuck.

Resolved! International Travel

I'm travelling to New Zealand and want to know the cost of using my phone for 2 weeks

Account locked

Hi, I can't dial out/recieve texts or calls. I received the below email yesterday but it seems so out of the ordinary that I thought it was a scam.I need functionality restored ASAP as I am recovering from back surgery, and waiting important phonecal...

Blocked sim

Hi. I made a call to 02 on Tuesday morning asking them to block my phone as I thought it was lost. The next day I went down to 02 shop and explained that I found my phone and asked to unlock my sim and phone. The guy told me that he made the request ...

Resolved! Sim only plan cheaper on compare sites ?

Hi I have come to the end of my contract and upgrade to a sim only plan, I opted for the tasty 100GB 12month plan for £20 PM. Thought I would browse sim only plans on compare sites after my purchase (stupidly), o2 are on every site offering a 100gb 1...

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