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My phone%20updated,%20now%20it%20has%20frozen%20and%20I%20cannot%20use%20it

decor1102
Level 1: Joiner
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My phone Samsung Galaxy S20FE has updated and it has now frozen and I cannot use it in any way, cannot even turn it off, what can I do ?

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MI5
Level 94: Supreme
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@decor1102 

Have you tried holding power and volume down together for around 30 seconds or so?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152273 Posts
  • 651 Topics
  • 29041 Solutions
Registered:

@decor1102 

Have you tried holding power and volume down together for around 30 seconds or so?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
349 Views