Hi

[Kath2013]

Do 02 send out welcome letters when taking upgrade out ? I've been with them some time but can't remember if they do I only wanted things via email 

[Cleoriff · Accepted solution]

@Kath2013 

I get a text and email when upgrading, so it should be the same for you.

Edited to add, you won't get a welcome letter via the post..

[Kath2013]

What email was it ?

[MI5]

@Kath2013 

You'll get the details of your device plan and credit agreement through the post.

[Kath2013]

But I said email on the 02 not post ??

[MI5]

The credit agreement is a legal document @Kath2013 

It has to be posted to you by law so you have a copy of it.

[Cleoriff]

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@Kath2013 wrote:
What email was it ?

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The email states, "Thankyou for deciding to stay with O2. We can confirm that your new tariff is 12mth Sim Only, Unlimited texts and calls and 20gb data (or whatever it is)  You can check all details in My O2"

That email is repeated in a text.

I just upgraded my grandsons tariff 2 days ago.

[Cleoriff]

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@Kath2013 wrote:
But I said email on the 02 not post ??

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Yes, @MI5 and I are talking about 2 different things really.

I am telling you what happens with a sim only contract when you upgrade.

@MI5  is advising you what will happen if you enter a contract with a new device.(The device IS a credit agreement)

[MI5]

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@Cleoriff wrote:

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@Kath2013 wrote:
But I said email on the 02 not post ??

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Yes, @MI5 and I are talking about 2 different things really.

I am telling you what happens with a sim only contract when you upgrade.

@MI5  is advising you what will happen if you enter a contract with a new device.(The device IS a credit agreement)

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This is the problem with multiple posts on the same subject....

@Kath2013 has stated in this thread https://community.o2.co.uk/t5/Pay-Monthly/Hi/m-p/1461290#M229362 that a new device was taken as part of the upgrade.

[Cleoriff]

I never noticed that other post @MI5 and this one wasn't that clear. Oh well