My o2 app still says you can get data when allowan...

a_hcir · ‎02-05-2014

Come on o2, the my o2 app still says you get access to data (albeit restricted to 15kbps) when you've used up your data allowance. I've been a subscriber since December and this has never been the case.

Please update it, it sucks you can't give accurate information in your own app.

Anonymous · ‎03-05-2014

It used to be the case but I must agree it needs updating now it has changed

Anonymous · ‎03-05-2014

@Toby can you feed this up the chain.

Anonymous · ‎03-05-2014

I didn't realise this had changed! !!! What happens now? Do you get charged if you go over?

MI5 · ‎03-05-2014

No, it just cuts off data completely.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎03-05-2014

Good morning @MI5

Well that saves people risking a large bill at the end of the month so is (in my opinion) a good thing.

Presumably though the customer can purchase additional data via a bolt on.

MI5 · ‎03-05-2014

@Anonymous wrote:

Presumably though the customer can purchase additional data via a bolt on.

Yes, as before, that is still the same....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

adamtemp64 · ‎03-05-2014

this was diuscussed before http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-Change-Pay-monthly-over-data-allowance-policy...

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Anonymous · ‎03-05-2014

Thank you @adamtemp64

Most helpful ☺

aldaweb · ‎03-05-2014

@adamtemp64 wrote:
this was diuscussed before http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-Change-Pay-monthly-over-data-allowance-policy...

Yes, but the point here is that the MyO2 app is giving erroneous information as it hasn't been updated.

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My o2 app still says you can get data when allowance is used

Not in my account

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Not impressed : "Your O2 RPI terms are changing"

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