Solved: Re: My new phone hasnt arrived yet

Anonymous · ‎12-12-2016

Waiting over ten days for my new phone!

MI5 · ‎12-12-2016

Most likely out of stock but call CS to get an update http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-12-2016

Most likely out of stock but call CS to get an update http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-12-2016

To be fair to o2 its not there fault its the courier service they use, was suppose to be delivered today but the courier couldnt find my address!

MI5 · ‎12-12-2016

Ah well you can still chase O2 CS as it's their responsibility to deliver it to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-12-2016

Yer done all that this morning, they told me too email the courier with the new address, but no reply

MI5 · ‎12-12-2016

O2 should be emailing the courier, not you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-12-2016

Thats what I said, as you said its up to them to get it too me, they are very quick to get hold of you if you dont pay your bill, etc, shocking, so I now have to wait another day without a phone and hope they delivery tomorrow

MI5 · ‎12-12-2016

I'd be chasing them up again if it was me......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-12-2016

Ive lost all energy pal! If it dont turn up tomorrow il be on the phone

MI5 · ‎12-12-2016

Fingers crossed for you then

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

My new phone hasnt arrived yet

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...