My new phone hasnt arrived yet

[Anonymous]

Waiting over ten days for my new phone!

[MI5 · Accepted solution]

Most likely out of stock but call CS to get an update http://www.o2.co.uk/contactus

[Anonymous]

To be fair to o2 its not there fault its the courier service they use, was suppose to be delivered today but the courier couldnt find my address!

[MI5]

Ah well you can still chase O2 CS as it's their responsibility to deliver it to you.

[Anonymous]

Yer done all that this morning, they told me too email the courier with the new address, but no reply

[MI5]

O2 should be emailing the courier, not you.

[Anonymous]

Thats what I said, as you said its up to them to get it too me, they are very quick to get hold of you if you dont pay your bill, etc, shocking, so I now have to wait another day without a phone and hope they delivery tomorrow

[MI5]

I'd be chasing them up again if it was me......

[Anonymous]

Ive lost all energy pal! If it dont turn up tomorrow il be on the phone

[MI5]

Fingers crossed for you then