on 30-03-2020 20:09
30-03-2020 20:13 - edited 30-03-2020 20:13
30-03-2020 20:13 - edited 30-03-2020 20:13
Then you have to contact customer services. Although as this isn't urgent I would wait a while.
Guide: How to find help & contact O2
Veritas Numquam Perit
on 30-03-2020 20:13
on 30-03-2020 20:13
if your name is incorrect on your contract, it means it was entered incorrectly during the setup of the connection
you could try our change of name process to get this resolved at the link below
https://www.o2.co.uk/help/account-and-billing/changing-your-name
this process is usually for change of name due to marriage / change of name by deed poll but if any one can do it without a call, it will hopefully be this team
on 30-03-2020 20:13
on 30-03-2020 20:13
@Hayleyh30 wrote:
This is not helping please ignore
I did
on 30-03-2020 20:13
on 30-03-2020 20:13
on 30-03-2020 20:13
Please contact customer service to prove you are not Keith.
You may be required to send in proof https://www.o2.co.uk/help/account-and-billing/changing-your-name