Sim only plan

[Stargate]

Hi. I’m currently on an O2 sim only unlimited 12M contract. It says I can upgrade today. Iv only been on the contract since November 2019 when I paid off my IPhone. I am looking to upgrade to a new phone. Will I have to pay off the rest of the sim contract or will the sim automatically be put on the new airtime plan for free. All it says is ‘good news. You can upgrade today’. It doesn’t say if I will need to pay off current plan

[MI5 · Accepted solution]

@Stargate 

You can upgrade to refresh at anytime without paying off your simo.

[Stargate]

Thank you. So, if I were to upgrade right now, would my sim automatically go onto the refresh and I would just put it in my new phone when it arrives. Sorry. This is my first time upgrading from a phone that was on contract😂

[Stargate]

Or should that be posted as a new question in here?

[MI5]

@Stargate 

Yes that is correct.

They may send a new sim in case your new phone needs a different size to what you have, but if it fits, use your current sim.

[Stargate]

Thank you so much for your help. I was kinda scared that if I upgraded and got a new phone, I would have to pay for the phone and the airtime bill while also paying off my airtime bill that I get at the minute. You have been a big help😊

[MI5]

No worries. Enjoy your new phone