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My device plan has been fully paid off, why am I still being charged?

Yryehdhfkgkf
Level 1: Joiner
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on ‎13-09-2024 12:18

on ‎13-09-2024 12:18

Last month was the last month on my device plan, after which I should no longer have been charged for the device plan as it has been fully paid off, but this month I am still being charged for the device plan. What can I do? I want to cancel my account and switch this number to pay as you go, as I am outside the window of my contract and device plan.

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MI5
Level 94: Supreme
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on ‎13-09-2024 12:22

on ‎13-09-2024 12:22

@Yryehdhfkgkf 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: Migration & porting into O2 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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