I downgraded my contract 6 months ago from an old samsung galaxy S2 contract I had. I couldn't get on with the galaxy due to having an iphone 3gs before it and preferred the iOS to Android OS, so I decided to buy an iphone 4s from the apple shop and got a new sim from O2. My contract then ran out 6 months ago so I decided to keep my iPhone and downgrade my contract to pay considerably less than the £36 I was paying. I opted for the £14 p/m contract giving me minimal minis, enough texts and a small amount of data. I quickly realised that I was using up my data too quick so changed my contract up a notch to the O2 300 tariff. I was told that I was going to get 500mb of data plus the 250mb bolt on I was originally getting from my old tariff , which I got the woman to confirm 3 times on the phone! I found out a short while after that I was in fact not getting the 250mb bolt on, as that was not actually a bolt on but the contracted data assigned to the contract, so they couldn't carry it over to the new contract. I'm now stuck for the best part of 2 years on a contract that isn't good enough for me and I'm not happy at all! I cannot upgrade from my £17p/m contract unless I pay £29p/m for an extra 500mb of data + texts and mins I don't need! The only other options I have are to pay off my contract and go for the refresh contract @ £216(my contract, inc 25% off) + phone cost + £20p/m more than I'm paying. Or to sit out the rest of the contract for 2 years, stuck to my current phone because I now cant afford to outright buy another phone!
I realise I can buy bolt-on's but when I'm out of the house and happen to run out of data, It's so slow to log into the o2 app that I can't actually log in or access the bolt on options!
Thanks O2, been a customer with you for probably over 10years and now you've well and truly got me over a barrel!
