My bills

[Peanut11]

Hi due to two deaths in the family, I am unable to pay my bills on time and would like an extension until next week before you cut off or restrict our phones

[Peanut11]

1

[Bambino]

@Peanut11 Sorry for your loss.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers in the link below.

Guide: Coronavirus Community Help and Support Try 0800 977 7337 first if using the link.