Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how do I unlock my huawei mate 20 pro phone?

Hi I want to buy an iphone so it links with my imac and unlock my huawei mate 20 pro on 02. how do I do this please? Thanks Lesley

No service notification

keep getting notifications when at home saying 'no service selected network not available' even tho phone's working fine and connected? switched phone on and off, taken SIM out etc. any advice please? husband and son both on O2 and no similar problem...

Resolved! Cancel a free extra in these covid times

I have 6 months free prime video & i want to cancel which is proving difficult in these covid 19 times..can i do it without a lengthy phone call only to be told if it isnt an emergency then do it on the 02 website?How do I achieve this please

Resolved! Deposit Refund

I paid a £400 deposit when I took out this contract. I have now paid the 1st 3 monthly bill on time and this £400 is now showing up on my airtime balance on my account, how do I request this £400 to be refunded back on my debit card? Is there a parti...

30 day Sim Only and Cancellation

The end of my contract is on the 30th of October.I'm currently going to switch to a sim only 30 day contract (temporary) on the 30th of september, and leave o2 on the 30th of october. Do I have to give the 30 day notice on the same day i switch to si...

Question regarding a security deposit

So my credit rating isn't the greatest as a few years ago I got into debt and had to get hold of a debt relief order in order to recover. I am in a much better financial situation now than I was a few years ago, however, and typically have no problem...

No sim

My sons iPhone has just shown “ No Sim”? He’s under our home wifi but I don’t understand why it’s saying no sim? We have took the sim out and put back in again, turned the phone on & off and nothing. We are all on O2 and our signal is ok but I don’t ...

Resolved! No signal, local mast not working

My local mast hasn't been working for nearly a month now. 02 do nothing about it, but they still charge me for a service I cannot use! We are elderly and isolating at home in a remote area, but no mobile phone signal...Every contact option with 02 fa...

Resolved! 0800 977 7793 and mycare@o2mail.co.uk

Hi o2 Community. I am an existing o2 customer and yesterday placed orders online (with the assistance of someone from livechat) for two new sims to move other household mobile phone numbers from another network provider to o2. I received two emails t...

O2 Sim only and Apple Watch watch cellular

Hi, currently on Vodafone, hoping to move over to 02, looking at a sim only deal, but don’t know if I have the option to sign up to keeping my watch cellular. Currently with voda I pay £5 a month, do O2 offer this?

O2

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