Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill payment

I’m unable to contact any O2 agent so I cannot solve this problemMy outgoing call are redirected to payment sept recorded message states I have not paid my bill but I owe £0 and having checked my bank my DD has been paid !

Resolved! Monthly payment

Good afternoon Seeing as i cannot contact o2 without phoning i wondered if anyone could help me. I have received a text message today seemingly from o2 which is as follows O2: we have not been able to take your monthly payment. To avoid network restr...

Resolved! I phone 12 pro

Has there been an update as to when the I phone 12 pro is due for shipment

Resolved! HCan my bill be paid from a foreign bank

Hi, I have moved to Amsterdam and set up a Dutch bank account. There doesn't seem to be an option to add a payment account that is not from the UK. Is there a workaround or will I need to continue using my UK account? Thanks Kris

Resolved! Hello

Hello i just make a phone on contract and i pay 30£ unfront cost and after i give me declined

Resolved! Upgrade SIM to Refresh

I have a simo at the moment and in the upgrde section it says can upgrade sim plan now but can't to a device for 4mths 22 days.Does that mean in 4mths 22 days I can upgrade to a phone plan as long as I pay my bills with no credit check as I normally ...

Resolved! Two numbers when texting

I now have an 02 contract after being with a different provider. I opted to keep my old number and used my PAC code to do that. However, it’s still showing I can text from 2 different numbers which doesn’t help as some people don’t have that number. ...

Resolved! 65333

I have been charged £3.75 on my next bill for a premium rate service 65333.I have no knowledge at all of this number and am 100% certain I have not called or texted this number. Has anyone else come across this?Any advice people?

Resolved! £150 to upgrade early

Hi I broke my phone today it was still working it would still ring etc but a blank screen. I went into 02 to upgrade. Upgrade was not due till May next year. 7 months to go. Got charged to £150. Have normally been with Carphone. Assistant wasn't inte...

Changing tariff

Hi all,I had a text telling me to change my tariff so I have but can’t find any information telling me it’s changed on my o2 other than telling my the code to the 6 months free of Disney+When I changed tariff I said I don’t want a new sim as I alread...

O2

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