Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I need to get my account details reset

Hi, have been smished, I need to get my account details reset, how do I contact customer services to do this? O2 web site just says “contact us immediately “ but gives no contact number or email.

Can not redeem company code from o2

I have an issue redeeming my code and get the following error message “You can’t get an O2 Open discount with this number as it’s been over 28 days since the contract started: 11/06/2020”I have got a contract with 02 just today when I tried to redeem...

samsung galaxy z fold 2

was wondering if o2 plan on offering the newly announced samsung galaxy fold z 2 on pay monthly was considering ordering through samsung but if o2 offer it i will upgrade my current phone and switch that way?

Delayed delivery

ordered a phone Friday 18th said delayed delivery 2-3 days, does that mean I get it in 2-3 days or o2 is getting stock delivered to them in 2-3 days?

Resolved! Family plan

I'm just wondering if I can add to my family plan if I buy online? If so how do I do it?Many Thanks

5g speeds am I missing something?

Hi guys, I use a oppo find x2 Pro and I get 5g on the signal notification, but my word is the 5g slow! I can only average about 20mbps maximum, download speed, is this right? I thought 5g was meant to be faster am I missing something ml

Resolved! ID for signing up to a contract online

Hopefully someone can help me, I've been trying to find the info online but feel like I've been getting conflicting information. I'm planning on getting a new pay monthly contract and phone next week and am going to order online. What ID or documents...

Being reconnected

Hi I just phoned o2 because they disconnected me completely came to an arrangement with them to pay not this Monday but Monday after and they said they’d reconnected me it’s been like 30 mins and I’m still not reconnected anyone know what I can do vi...

Using my phone abroad

I have to travel to Africa for work but want to be able to use my phone to call back home to UK. Is there a plan that I can use to help keep the phone charges down?

Itemised calls within the last 6 months on pay monthly contract

HiI am trying to view my itemised calls in August 2020 as I understand I should be able to view these online but not on the mobile app.I have tried both however I can only view the itemised calls for my most recent bill despite my research stating th...

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