My bill

[Yatesneil590]

It’s not working and now I’ve been diagnosed with covid 19. My bill is due and I don’t know what to do I’m in so much grief with bill please o2 help me my phone my buissness now I’m ill what am I going to do I’ve a payed every bill 4 2 years now and I have 2 phones please help me

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823