My bill

[Teresa3]

As I’m self isolating I can’t get out to the bank to pay my bill. Can’t talk to anyone at o2 there sending me emails about cutting me off. I’ve never missed a payment in 8 yrs

[jonsie]

Try to call them and choose any option @Teresa3 

Guide: Coronavirus Community Help and Support 

Try these numbers
0800 977 7337
0800 587 4005

You can reach the Payment Management team on 0800 902 0217
or 08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

[Bambino]

@Teresa3 Why do you need to physically go to your bank to pay your bill?

https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090

[Teresa3]

To put money into my account to pay online

[jonsie]

Some help here @Teresa3 

Guide: How to Pay Your Bill (Contract) 

[Teresa3]

Thank you just rang one of the numbers. Everything sorted 👍

[jonsie]

Brilliant @Teresa3