My bill

Anonymous · ‎25-10-2017

Good day I have just been hit with a bill of £525 pounds by someone using my mobile number in the UK to phone abroad. I work and live in Saudi Arabia and kept my number for the convenience of using it when i return on holiday. I have not been in the UK since January. I have my sim here with me but somehow someone is running up a bill. I have been an O2 customer for at least 15 years and this is my 1st experince of a bill that is not mine. Has anyone else experienced this and what was the outcome? Silly me has kept on a minimal contract instead of going over to pày as you go big mistake.

MI5 · ‎25-10-2017

*sim !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-10-2017

It's just important to make sure you keep chasing this up. As I said earlier there is no way you should be charged if this is fraud..

Veritas Numquam Perit

MI5 · ‎25-10-2017

Clearly won't be charges if that's the case but will need to be proven.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎26-10-2017

Hey @Anonymous I hope you get this sorted out and please let us know the result of the investigation

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