My bill shows unexpectedly higher tariff charge!

[AhmedNusair]

Greetings,

I got the monthly bill today and it was supposed to be something around 38 but it shows around 61!

May I find help on what to do here?

Thank you.

[MI5]

@AhmedNusair 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: My O2 App 

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bot
If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks

[gmarkj]

First would be to see what the charges are for @AhmedNusair 

You can do this in the app version of My o2 (  Guide: My O2 App ) or the web version ( Guide: How do I get to the 'Download Bill' page? )

This guide ( Guide: Tips to avoid unexpected charges on your bill ) has lots of things that it could be, and links on how to resolve it.

[AhmedNusair]

Thank you very much for your replies. I did check the app before posting here and I tried to reach suppport there through there. The problem still on and it shows my tarrif charges doubled!

[gmarkj]

Try calling them using the number above, or the links for social media @AhmedNusair 

[Breanna]

@AhmedNusair were you able to get in touch with O2 about your bill?

[AhmedNusair]

Hello, actually no unfortunately!

But I tried to search for a solution by myself until I get time to visit a store.

The issue may be related to sim swap problem, or maybe because I recently added another sim to my account and because it's the first bill after that there is a month in advance or something.

I'll try to go to the store to check.

Thank you very much.

[AhmedNusair · Accepted solution]

Hello again everyone,

I've had the chance to visit a store and we were able to view more detailed version of the bill. As I thought in the last comment here, it turns out that the fee price was for two months rather than one. It's supposed to go to one month bill from the next one.

Thank you all for your care and efforts. 

My best wishes