My O2 contract expires 27/1/15

[Anonymous]

hello , my contract expires end of jan15 and no one from O2 has contacted me to offer me a new deal. What should happen?

[Anonymous · Accepted solution]

Nothing will happen as such. Your contract will just carry on as before.

If you want an upgrade you will need to change to a refresh contract if buying direct from o2.

Do you want to upgrade your phone? If so we recommend doing so instore as you get to walk out with your new phone. O2 online have been having problems.

If you prefer to order online then go to your myo2 and click on upgrade and your options will be presented to you.

If you want to try to negotiate a cheaper deal you will need to call 202 free using your o2 mobile but please expect a wait. Members here are reporting wait times in excess of an hour to get through to retentions.

Alternatively if refresh isn't for you then you could go to your local Carphone Warehouse and upgrade through them on the old style 24 month contracts.

Please let us know @Anonymous what you do and welcome to the community.

[Anonymous]

Hello and thanks for the quick reply. I have been on line and also phoned the helpline, but as you say the wait was too long.

I will visit the O2 shop which is local and let you know how I get on.

Thanks

MSS

[Anonymous]

What are you seeking @MSS. Are you thinking of a new phone? What are you looking at?

Also if refresh is not important to you do consider Carphone as they regularly have better deals than the carriers direct. And they can upgrade you instore staying with o2.

[Cleoriff]

@Anonymous  I am in a similar situation to yourself. Also I feel quite lucky that I have not been bombarded by 3rd party sellers offering me all sorts of deals, which often don;t suit the individual.

As @Anonymous  said... your contract will continue as before into a 30 day rolling contract. In effect you could then be paying a lot of money for an old phone.

I purchased a sim free Note 3. in November. My old sim is in this at present. By the end of this month I will have changed to a sim only contract tariff. I will be paying about £12 less a month doing it this way.

(Obviously this needs the funds to pay an upfront cost for the handset....but may be another option to choose)