My O2 Page shows I have no numbers? Long serving customer, why is this happening?

[Anonymous]

Hi,

For a long time now I have noticed that when I log onto o2's systems to monitor my bills/check my account for my phone tariff it always appears as if there are no numbers connected to my account? I know this is 100% impossible as I recieve my monthly bills, pay them every time and have been a long serving customer using the SAME line & number for over 5 years now.

When I navigate to the Upgrades section on the My O2 page it simply reads,

"Select a number to upgrade

Your Accounts

Hi Calum Downes"

There is nothing displayed to let me view possible upgrades"

And when I navigate to My O2 page it reads the following,

"You don't appear to have any valid products associated with this account."

How is this possible when I have been a customer for so long? is it a simple admin error where my online profile has simply not been set up?

Please can you reply to this ASAP as I am in need of an ugrade urgently.

[adamtemp64 · Accepted solution]

Calum we are all customers here I have asked for your email to be removed from this public forum.

If you ring 202 from your handset they will resolve this for you in myo2 and even sort out the upgrade over the phone

[Anonymous]

Hi and Welcome to the forum @Anonymous

This is an open forum for customers so to avoid any spam please remove your e mail address. I hsve flagged the post to hsve it removed also.

Regarding your issue I would suggest you contact Customer Services on 202. They will access your O2 Account and should be able to rectify the problem.

They will also be able to assist you further with your Upgrade too.

Let us know how you get on.