This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My 4g isn't working abroad with roaming turned on - why is this

Glb
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎25-12-2019 03:46 - last edited on ‎25-12-2019 08:02 by Moderator

on ‎25-12-2019 03:46 - last edited on ‎25-12-2019 08:02 by Moderator

My 4 g isn’t working abroad with roaming turned on - why is this

Message 1 of 6
2,279 Views
0 Kudos
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 127962 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

on ‎25-12-2019 08:07

on ‎25-12-2019 08:07

@Glb 

What country and area are you in? Some places abroad haven't got 4G.

We need a lot more information to be able to solve the problem.

Try turning to 3G and see if that works.

Or do a manual search for another network.

Can you use WiFi (which will be a lot cheaper)?

Finally if you aren't able to use data at all, you could contact customer services to check whether there is a roaming bar on your account.

Best of luck and welcome to the forum Welcome

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
2,261 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎25-12-2019 08:11

on ‎25-12-2019 08:11

@Glb 

If you have an iPhone, change your data APN to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
2,257 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 95807 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎25-12-2019 14:13

on ‎25-12-2019 14:13

It certainly sounds like the usual iphone poblem.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 4 of 6
2,222 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to jonsie
  • 127962 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

‎25-12-2019 14:47 - edited ‎25-12-2019 14:49

‎25-12-2019 14:47 - edited ‎25-12-2019 14:49

Although the OP never mentioned iPhone, which is why I didn't.. Also only made reference to 4G (which is why I said we needed a lot more information)

Veritas Numquam Perit

Girl in a jacket
Message 5 of 6
2,215 Views
0 Kudos

Martin-O2
Former Staff
In response to Cleoriff
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎30-12-2019 12:32

on ‎30-12-2019 12:32

Hey @Glb are you still having issues with 4G or is it working now? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
2,160 Views
0 Kudos
Top Kudoed Authors
View All
Top