Moving to O2

[Stub1234]

Hi, I have just signed up with Virgin Broadband and O2 and as part of the mobile package i have been sent 3 sims - however I want to keep the 3 numbers we already have. How do i do this? There are no instructions with the sims i received. I also i need 2 of them to be eSIMs and not physical sims, so how do i do that? Thanks

[Enlli]

If you are coming from another network to O2 then you need to get that network to give you a PAC number for each one. They need to be given to O2. Once O2 transfers your number the old network will close your account.

Personally I would do one at a time, so not to generate confusion which happens all to frequently.

As to changing to eSIM it is probably best doing in store. Take photo ID

[Stub1234]

Thanks for the response - however I might be being a bit daft here, but how do i give the PAC code to o2? I know how to get it but dont know what to do with it once i get it.

Also i currently have an eSIM, i dont want, and in fact, cant use a physical sim as the sim slot is taken up with a work line.

I’ve been with my current network for nearly 30 years so this is all very new to me!

[MI5 · Accepted solution]

@Stub1234 

Guides 

Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

[pgn]

Take a read of this: https://community.o2.co.uk/t5/Pay-Monthly/Give-o2-a-PAC-code/m-p/1505792/highlight/true#M236849

Also for general info on porting from the O2 side: Guide: Migration & porting into O2 may help you, @Stub1234 - and this explains about PACs - Guide: How to get your PAC [June 2021 Update]