Moving abroad

[Aym56]

Hello, 

I bought an O2 Sim and mobile contract while I was in the UK. Unfortunately, I couldn't renew my visa and had to go back to my home country. I would like to know If I can cancel the sim contract on exceptional basis and continue to pay monthly for the mobile phone as I have no use for O2 network in my country.

[jonsie · Accepted solution]

Unfortunately you must settle the device plan before you can cancel the airtime

Guide: Cancelling Your Contract 

Guide: How does O2 Refresh work? 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this