@Judge
This isnt customer services, just a customer to customer forum
If on Refresh you will have to pay off your device plan in full to allow cancellation, and if on sim only (12mths+) you will need to pay any termination fees for any remaining in contract period.
For details on how to cancel look here Guide: Cancelling Your Contract
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
