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Monthly payment

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Smiffta1985
Level 1: Joiner
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‎26-10-2020 17:01 - edited ‎26-10-2020 17:03

‎26-10-2020 17:01 - edited ‎26-10-2020 17:03

Good afternoon

 

Seeing as i cannot contact o2 without phoning i wondered if anyone could help me. I have received a text message today seemingly from o2 which is as follows

 

O2: we have not been able to take your monthly payment. To avoid network restrictions update your billing details via: o2support-restrictions.com

 

Im not sure why i am being asked for payment as i do not have an o2 account i have only ever accessed the free wifi hotspot

 

Can anyone shed some light on this?

 

Thanks

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MI5
Level 94: Supreme
  • 151649 Posts
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Registered:

on ‎26-10-2020 17:04

on ‎26-10-2020 17:04

@Smiffta1985 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151649 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎26-10-2020 17:04

on ‎26-10-2020 17:04

@Smiffta1985 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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