Monthly payment

[Kn]

I was wondering if I could pay part of my device plan. I want to be a little extra each month. Is it possible ?

[liggerz87]

youd have to call to pay more

[Cleoriff]

@Kn 

You could make additional payments via My O2 where it says Make A Payment

but if you want to set up something different to that then you need to call O2. All numbers in this guide.

Guide: Coronavirus Community Help and Support 

The number ending in 4005 is the one which gets the most success when calling

[MI5]

@Kn 

Your device plan is a fixed term credit agreement.

The only way you can overpay each month is to call customer service to do it Guide: Coronavirus Community Help and Support 

[LukasB]

Hey @Kn 

Just checking in on you. Did you get this issue sorted or do you need further guidance?

[Kn]

Not even got close. Rang up the number ending in 4005 one says the can take payment one says I can’t. So still unsure

[MI5]

@Kn 

You can only overpay on device plan by calling customer service.

The overpayment in your MyO2 only go towards your airtime automatically.

[Kn]

What’s the best number to ring? As I am getting can’t make payment due to not being in office

[Cleoriff]

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@Kn wrote:
What’s the best number to ring? As I am getting can’t make payment due to not being in office

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@Kn 

0800 587 4005

[Kn]

Keep getting the same issue with can’t make a payment due to office being closed