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Mobile data connection

Anonymous
Not applicable

Hi,

 

My mobile data does not work whenever I am at work. It says I have 4G connection but cannot use the internet, any apps or iMessage. There is no wifi available and my messages sometimes take hours to come through if they even come through at all.

What can I do to solve this?

 

thanks

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MI5
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Not much you can do if you can't get wifi.
Internal mobile signals can really vary and be problematic.
Try some of the advice here https://community.o2.co.uk/t5/Other-Products-and-Services/Do-you-have-poor-coverage-signal-Indoors-T...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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If you have mobile signal (you can call and/or text) then you should be able to use the internet.
If you cannot call or text either then you don't have signal.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
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@Anonymous Aside from yourself at work, does anyone else have problems getting a signal? Do people on other networks have the same problem? As well as taking a look at the link provided by @MI5 above, check your postcode using this link: http://status.o2.co.uk/

It may also be that the particular building you're in doesn't get good mobile signals. Not much you can do about that.:smileysad:

I DO NOT WORK FOR O2



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Anonymous
Not applicable

Just a thought. Do you have the right data bolt on enabled for your device 

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jonsie
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Sounds to me like the wrong data package and apn. Change the apn to mobile.o2.co.uk for a temporary fix but once you have call customer service and ask if you have the idata bolt on.
If you already have that bolt on, text ACTIVE to 2020. Reboot the phone to see if it's ok
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MI5
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Just for info, either apn works normally for data whilst in uk.
It’s only when roaming that it fails.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Ah I see.... just video voicemail and imesssge don't work if wrong bolt on? My memory is shot.

.... remove o replace with i 

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MI5
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Yeah that’s it mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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Hey @Anonymous are you able to provide some answers to the above questions? It would massively help us to get to the bottom of your issue. 

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